SKM Guest Service Operation (Level 3)


This Program provides students with professional skills to operate at the front office in various types of hospitality operations.

It entails both theoretical and practical training that equip students with thorough technical, interpersonal and operational skills that will allow them to hold positions as receptionists, cashiers, night auditors, guest relation representatives, concierge , public relation officer and sales clerks.


Why at Berjaya College?

  • Assured placement
  • Entry into Diploma in Hotel Management in Berjaya UCH
  • Students may obtain C & G UK Food and Beverage Service certification conducted concurrently
  • January
  • May
  • September
  • *16 – 45 years old
  • *No academic results required


Reception Activities Handling

Front Office Database Administration

Guest Relation Activity Handling

Concierge service

Front Office Procurement Requisition

Front Office staff Administration

Front Office Staff Development

Basic Guest Room Cleaning