SKM Guest Service Operation (Level 3)

+ C & G Certificate in Reception Services upon completion of the programme

This Program provides students with professional skills to operate at the front office in various types of hospitality operations.

It entails both theoretical and practical training that equip students with thorough technical, interpersonal and operational skills that will allow them to hold positions as receptionists, cashiers, night auditors, guest relation representatives, concierge , public relation officer and sales clerks.

Total Duration

1 Year

Study Plan

Semester 1 – Level 3 Guest Service Operation
Semester 2 – Level 3 Event Management Coordination
Semester 3 – Internship

Full Time


Why at BERJAYA TVET College?

  • Assured placement
  • Entry into Diploma in Hotel Management in Berjaya UCH
  • SKM Housekeeping Operation (Level 3) + C&G Certificate in Accommodation Services and BCollege Certificate of Participation in GSO
  • January
  • May
  • September
  • 16 – 45 years old
  • PMR / SPM / “O” Level / UEC / PT3 Certificate Holders


Reception Activities Handling

Front Office Database Administration

Guest Relation activities handling

Concierge Services

Front Office Procurement Requisition

Front Office Staff Administration

Front Office Staff Development