City & Guilds (UK) Diploma in Reception Services

8067-01 Certificate in Reception Services
8067-02 Diploma in Reception Services
8067-03 Advanced Diploma in Reception and Front Office Services

This Program provides students with professional skills to operate at the front office in various types of hospitality operations.

It entails both theoretical and practical training that equip students with thorough technical, interpersonal and operational skills that will allow them to hold positions as receptionists, cashiers, night auditors, guest relation representatives, concierge , public relation officer and sales clerks.


Why at Berjaya College?

  • Assured placement
  • International Recognition
  • January
  • May
  • September
  • *16 – 45 years old
  • *No academic results required

Introduction to the Hospitality and Catering Industry

Safety at work

Customer Service in the Hospitality and Catering Industry

Introduction to the Equipment Used in Reception

Providing Information To Guests

Storing and Handling Guest Property

Reception Skills

Booking Accommodation for Guest

Handling Cash and Guest Accounts

Arrival and Departure Services

Promoting Products and Services to Guests

Maintain a Healthy, Safe and Secure Working Environment

Supervise Customer Service

Supervise Staff Training

Principles of Supervising and Leading Teams

Resource Management in the Front Office Area

Supervise Front Office Operations

Supervise Cash Handling Operations