City & Guilds (UK) Diploma in Reception Services


This Program provides students with professional skills to operate at the front office in various types of hospitality operations.

It entails both theoretical and practical training that equip students with thorough technical, interpersonal and operational skills that will allow them to hold positions as receptionists, cashiers, night auditors, guest relation representatives, concierge , public relation officer and sales clerks.

Total Duration

1 Year

Full Time / Part Time

Theory Exam, Practical Exam, Portfolio

Why at BERJAYA TVET College?

  • Assured placement
  • International Recognition
  • January
  • May
  • September
  • 16 – 45 years old
  • PMR / SPM / “O” Level / UEC / PT3 Certificate Holders

Security practices

Customer care

Personal presentation

Safe practices

Fire prevention

General reception procedures

General front office procedures

Advance reservation procedures

Guest accounting procedures

Selling and marketing techniques