William Angliss Institute Overview: William Angliss Institute is a dedicated training provider for the hospitality, tourism and foods industries, delivering a range of courses from four-year degrees to short courses. Each year over 15,000 students including 1000 international students are trained at the main campus in Melbourne, Victoria. The Institute also delivers training direct to industry partners through offices interstate, four joint venture campuses in China and international consultancy projects around the world, as well as contributes to a number of ongoing local community programs.
As the Government endorsed Specialist Centre for Hospitality, Tourism and Culinary Arts, William Angliss Institute works with industry leaders to develop innovative training solutions that meets the needs of today's industry, including membership and affiliation with a range of Australian and international industry and educational organisations.


CULINARY ARTS

HUMAN CAPITAL DEVELOPMENT

Overview: The Human Capital Development courses are skill-based courses focusing on developing individual competency through motivational and leadership courses to improve the participants’ confidence, customer service, speaking and thinking skills.
Target Audience: Those who are seeking short skill-based, motivational, leadership courses ranging
PRICE: RM600-RM800

SERVICE EXCELLENCE

Service Excellence Course: Service with a Smile
(8 & 9 Jul / 13 & 15 Oct)
Synopsis: This course provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The course will help the participants understand the importance of customer service, understand how to communicate effectively to customers, develop telephone enquiry skills, understand techniques for dealing with dissatisfied and difficult customers, learn the skills of effective listening and practice effective interpersonal communication

Service Excellence Course: Professional Telephone Techniques
(12 & 13 Aug)
Synopsis: The telephone is one of the most common and important channels of modern communications. But, unlike face-to-face communication, communication over the phone does not reveal facial expressions, gestures, posture, or other non-verbal cues. The objective of the course is to train participants to create a positive impression of the organisation and themselves over the telephone, to build rapport with someone you cannot see and who cannot see you and to be able handle complaints and deal with difficult customers over the telephone effectively

COMMUNICATION & MEDIA

Communication & Media Course: Effective Communication Skills “Speaking To Be Understood”
(29 & 30 Jul)
Synopsis: The ability to communicate and interact with others is the most important skill in life. It is the key to success in both your career and personal life. The better the quality of your communication skills, the higher the level of success you can achieve. The course will help enhance the participants communication skills to help them express themselves more effectively, have more influence with colleagues and to be more confident with others.

Communication & Media Course: Effective Communication and Interpersonal Skills
(5 & 6 Aug)
Synopsis: As you move up the corporate ladder, communication skills become increasingly important. Hence, it is not surprising that most successful people are good communicators. Improved communication means better work quality, enhanced customer satisfaction, better human relations and productivity. The objective of this course is to assist participants to express themselves more effectively and to be more confident and have more influence with colleagues.

Communication & Media Course: Effective Presentation Skills
(8 & 9 Jun)
Synopsis: Effective Presentation Skills is an intensive 2-day training course which will help you deliver presentations more effectively and successfully. The course is ideal for people who already have experience in presenting or public speaking and now want to work on their delivery skills and to help and train participants deliver presentations more effectively and successfully

Communication & Media Course: Essential Interview Skills
(17 & 18 Jun)
Synopsis: This is a one-day highly interactive workshop designed to build participant confidence and critical skills to ensure success at job interviews. By participating in several practical exercises throughout the day, participants will progressively build their self confidence and will also learn to prepare structure and respond to interview questions with more confidence and control and thus maximize their opportunities for success.

Communication & Media Course: Media Relations Workshop –Press Conference / Interview Techniques
(22 & 23 Jul)
Synopsis: This 2-day workshop is tailored for public, private corporate communications and public relations staffs to prepare themselves to face the media. The module is also suitable for department heads and corporate leaders who have very little or no media experience. The workshop is highly practical in nature and leaves participants with a set of skills they can use to stay in control during interviews. Participants will be also trained to understand the basic principles underlying an organization’s approach to the media and to have more influence in media relations.

Communication & Media Course: Public Speaking – Emcee Excellence
(10 & 11 Jun)
Synopsis: Doing presentations and public speeches are very much a part of every executive's responsibilities. What distinguishes a successful executive from everyone else is effective public speaking and presentation skills. Participants will learn how to develop an effective delivery style and technique for all types of presentation and will acquire the knowledge on how to plan presentations with a clear purpose and tailored to the audience, develop new level of competence, techniques on how to make presentations powerful and persuasive, how to use a variety of voice control techniques to emphasis points and non-verbal language to add power to the presentation and how to deal with nerves before and during a presentation

LEADERSHIP & DEVELOPMENT

Leadership & Development Course: Effective Time Management
(8 & 9 Jul)
Synopsis: This 2-day course provides you with practical ideas on how you can utilise your time more effectively and achieve much better results in less time. Becoming an excellent time manager is much easier when you use a well-designed system to help you get organised and make better time management decisions. The courses with help participants develop control of themselves and their job and to gain the practical skills in developing and implementing a framework for effective time management. Participants will also be trained on how to adopt proven tools and techniques to make day-to-day choices about managing time and achieving their goals and to enhance the quality of work, reduce dysfunctional stress and achieve a sense of personal satisfaction and accomplishment

Leadership & Development Course: Teambuilding: Harnessing Group Talent
(6 & 8 Oct)
Synopsis: Building an effective team means working together towards a common goal and in the process, individuals must play their respective roles. The objective of this course is to increase intra-team communication, build trust, reduce tension and group resistance and identify significant individual or behavioural obstacles that may be obstructing a team’s performance. The course will also provide structured experiences in which learning team skills for improved results and performance is facilitated.

Leadership & Development Course: Mindset & Behavioural Changes
(22 & 23 Jul)
Synopsis: This is a strategic program designed to help people understand that how they perceive and respond to events around them. This awareness is the first step in changing negative attitudes to positive. It is the key to establishing personal responsibility and accountability in the midst of change. The programme is designed to prove to each participant that people are truly dynamic

Leadership & Development Course: Coaching & Counselling
(10 & 11 Jun)
Synopsis: This is a 2-day course focusing on coaching and counselling. We can use these skills to create optimal working conditions, proper orientation and training for employees in establishing clear responsibilities and standards, providing appropriate guidance and support and ensuring increased motivation and productivity through effective feedback. The course is specialised to help the participants understand themselves better in order to relate effectively with other people and to improve their awareness & abilities to manage the ‘human side’ of high performance. The course will also help encourage participants to recognise the emotional states of mind of others around them

Leadership & Development Course: Personal Development – Emotional Intelligence “Techniques To Help You Live a Better Life!”
(19 & 20 Aug)
Synopsis: Emotionally intelligent leaders help organisations create competitive advantage through effective and inspiring leadership, effective use of time and resources, greater teamwork, improved motivation and mutual trust. The course objectives are to improve participants’ awareness & abilities to manage the ‘human side’ of high performance, to encourage recognition of the emotional states of mind of others and one’s own, to enhance relationship management and to increase success levels by miles

HEALTH & WELLNESS

Health & Wellness Course: Anger Management “Bust Your Anger & Manage Your Stress”
(17 & 18 Jun / 1 & 2 Sep)
Synopsis: This 1-day anger management training emphasises the in-depth understanding of the importance of prevention and management of anger and the methodology of managing stress effectively. Participants will be able to increase their awareness and understanding of the underlying factors which makes people behave aggressively and also understand that aggression is a learned behaviour and can therefore be replaced by other, more adaptive behaviour. The course will also enable the participants to identify their general and specific triggers of managing aggression

Health & Wellness Course: Manage Stress, Increase Productivity
(3 & 4 Jun / 8 & 9 Sep)
Synopsis: This is a 1-day stress management training that emphasise understanding the importance of prevention and treatment of stress.

Health & Wellness Course: Enhancing Image and Personality
(29 & 30 Jul)
Synopsis: How you project yourself will represent your attitude, dedication and competence in your profession. Your image should send a clear, positive and consistent message about yourself, your organization and what you can offer to your customers. The Enhancing Image and Personality course is designed to assist participants to enhance their personality, to enhance personality and image, makeup and fashion personality, to identify body types that shape personality & health and to enhance dining and social etiquette

Health & Wellness Course: Nutrition Can Help Reverse Health Problems
(23 & 24 Sep)
Synopsis: This is an intensive one-day workshop that imparts in-depth understanding on the preventive and treatment strategies using the latest research knowledge in the fields of Nutrition Therapy and Anti-Aging Medicine. The course will explain to the participants on the importance of nutrition and how to use nutrition to reverse health problems and how to choose and practice good eating habits

Health & Wellness Course: Stress Reduction Techniques
(29 & 30 Jul / 19 & 20 Nov)
Synopsis: This seminar is to disseminate awareness about the risks of improper massage and to show the participants what massage can do to relieve stress and pain