BERJAYA TVET College | SKM Guest Service Operation
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SKM Guest Service Operation

+ C & G Certificate in Reception Services upon completion of the programme

SKM Guest Service Operation

+ C & G Certificate in Reception Services upon completion of the programme

This Program provides students with professional skills to operate at the front office in various types of hospitality operations. It entails both theoretical and practical training that equip students with thorough technical, interpersonal and operational skills that will allow them to hold positions as receptionists, cashiers, night auditors, guest relation representatives, concierge , public relation officer and sales clerks

Programme Features

Students pursuing the SKM in Guest Service Operation will be awarded the following under Jabatan Pembangunan Kemahiran (JPK), Ministry of Human Resource,

  • Malaysian Skills Certificate Level 3 (SKM)
  • BERJAYA TVET College Certificate in Guest Service Operation Level 3
  • BERJAYA TVET College Certificate of Participation in Event Management Coordination
  • C&G Certificate in Reception Services

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Intakes
Jan, Mar, May, Jul, Sep, Nov
Duration
3 semester / 1 year
Mode of Studies
Full time
Language of Instruction
English
Entry Requirements
  • 18 years old, or
  • City & Guilds Skills Proficiency Certificate
Assessment Methods
Programme Modules

Level 3

  1. Reception Activities Handling
  2. Front Office Database Administration
  3. Guest Relation activities Handling
  4. Concierge Services
  5. Front Office Procurement Requisition
  6. Front Office Staff Administration
  7. Front Office Staff Development

Why at BERJAYA TVET College?

  • Certificate/ Diplomas are awarded by Jabatan Pembangunan Kemahiran (JPK), Ministry of Human Resources
  • 100% job employability (terms and condition apply)
  • Affordable fees
  • PTPK Loan available